Portal de Cartagena
www.portaldecartagena.com
The mayor of Cartagena, Ana Belén Castejón, presented this morning the Access Point of Social Services (PASS).
An office of public attention that will allow the immediate resolution of the citizens' efforts and doubts, and which has meant reducing the waiting time for appointments with the Social Work Unit (UTS) from five weeks to a maximum of one week .
Along with the mayor have been the Councilor for the Area of ​​Quality of Life, Francisco Calderón, and the Councilor for Social Services, Carmén Martín del Amor.
The mayor said that she has followed with great interest the development of this project, which workers and councilors have dedicated with great enthusiasm.
A project that arises from the "eagerness to continue improving the attention to citizens", which was manifested with the implementation of the Disability and Elderly Unit;
The Service of Attention to the Housing and Intermediation, the improvement of the Accessibility or the attention to Homeless People. "The citizens do not understand of paperwork and farragosos processes, but what it wants is that we are to the height to be able to solve its problem "Said Castejón.
The PASS, located on the first floor of the Administrative Building of the street Sor Francisca Armendáriz, offers personalized attention, both face-to-face and telephone, with a maximum waiting time of half an hour.
Its provision offers confidentiality to the users and its personnel, formed by an administrative assistant and two social workers, offers the immediate resolution of the consultations, and if necessary manages the appointments for the UTS that corresponds to the citizen.
The PASS can be accessed by calling 968 12 89 66 or by being present at the office, from Monday to Friday, from 9 am to 1 pm.
This Unique Access Point is intended for all the population of the municipality and is totally free, so we speak of a public service, universal, modern and effective.
Carmen Martin, explained that the implementation of this office is the result of some of the objectives of the Government team since the beginning of the legislature, which was "to identify the causes that generated problems for citizens to access Social Services."
To this end, a task was begun to collect information in the different areas covered, the problems were analyzed through the improvement workshops and the solution adopted was tested and validated today.
At the beginning of the present legislature, 14% of the attention paid to municipal centers did not include in the registration system, indicated the councilor, important data to know the volume of management and to request economic and human resources required.
Social workers were heavily bureaucratic and had a waiting list of up to 5 weeks.
The PASS seeks to solve these problems.
Throughout the evaluation period of the service, from 8 May to 31 August this year, 5856 attentions were made, of which 3447 were attended and 2409 by telephone.
Half of the consultations, specifically 2901, could be resolved immediately, while the rest were referred to the corresponding UTS with a maximum waiting period of one week.
Another point to note is the reduction of the workload of social workers, during the same period of last year with respect to this, by 27%.
A reduction to some extent results from this immediate resolution of many steps, which allows social workers greater dedication to each individual case.
Specifically, between May and August of last year, there were 3592 citations, whereas this year there were 2995.
Source: Ayuntamiento de Cartagena
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