Portal de Cartagena
www.portaldecartagena.com
The Municipal Office of Consumer Information (Omic) Cartagena has processed a total of 4,524 complaints or inquiries along this 2013, a figure that has increased significantly compared to previous years. Telephony is the sector that has received, and massively, complaints or concerns of citizens, followed by electricity, banks and restaurants, although on a smaller scale.
Mobile telephony is leading by far the top of the disputes or consulted with 1,259 requests.
Instead, the set has been collected about 267 and the acquisition of Mobile 211.
The most common complaints are related to the price of the phone or tariffs. Hires Most purchase your mobile or internet, so often what happens is you are confused with the terms of the contract and feel cheated.
This was explained this morning Councilman Consumption, Alonso Gomez, who took stock of the past year.
Electricity is also one of the most complaints received (216), followed by banks (389), either by fees, debit cards or banking services or personal or mortgage loans.
Some 193 complaints includes the catering industry.
The textile sector receives about 110 (clothing and footwear).
As for the repair (Electronics, vehicles and housing), collected about 124.
The Private healthcare is also one of the top of the list with 89, meanwhile, the public has only 4.
On transport, one of the least claimed, has 25 this 2013 and including the intercity bus, rail, urban (bus and taxi) and sea.
A large percentage of claims are settled without going to court via the free service offered by consumption.
The final step, if not addressed and not reach an agreement, the courts.
The mayor of consumption, Alonso Gómez recommends that before any complaint requesting a claim form in the establishment and in the case of not arrange it, use the local police to take the minutes.
If in doubt, the citizen can go to the different points of Consumer that are available in the county.
Source: Ayuntamiento de Cartagena
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