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Telephony and appliances account for summer queries and complaints Consumer (24/08/2012)

According to data from the Municipal Office of Consumer Affairs, telephony and buying appliances remain matters for which they receive a greater number of claims, as reported by the councilor responsible for this srvicio, Alonso Gómez López ..

So far this summer, from 1 July to 20 August, 392 people have attended. Of which 195 were inquiries and 155 complaints.

Most of these data belong, as often happens during the rest of the year, to problems of fixed and mobile telephony, for portability or contract changes.

Thus, during the month of July have received 60 inquiries and 8 fixed claims and 135 inquiries and 42 complaints phones.

They also highlight the 11 complaints concerning the purchase of appliances, which increases at this time of year.

In the statistical highlights another sector that has grown exponentially users to come to the Office of Consumer Affairs has been the electricity for which they have received nine complaints this summer. According to officials of the office, this is due to the change of accountants updating electrical and billing, which makes many users have to pay much more than before.

They have also warned in July that several citizens have come to ask for information and advice on the issue of preference shares of CAM. Entity given until July 27 to its customers to decide whether to purchase the shares that they would offered.

It is noteworthy that during summer, one of the times when you travel more, have received only two complaints about hotels and three travel agencies, motivated by the fact that they are engaged mostly online ..

REST OF THE YEAR DATA

Furthermore, in August last year to this year received 2322 inquiries and 757 complaints.

Most, 2899 belonged to the service sector, of which 1510 were mobile.

The second sector that was received more inquiries of products and goods, with 163 complaints, 39 of which were selling appliances.

Inquiries can be made at the Municipal Office of Consumer Monday through Friday from 9 to 14 hours.

If in person, you must make an appointment online.

They serve 16 queries a day.

We may also make inquiries through email consumo@ayto-cartagena.es or by calling 968 128 828.

In addition, as of September 3, you can also go to the SKIP of Sorrows to claim or ask any questions.

Source: Ayuntamiento de Cartagena

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